Shipping policy
Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer customers USA and International Shipping with tracking.
Shipping prices:
- $10 shipping
- $15 international
Processing Times:
Orders can sometimes take 3-5 business days to process after placing the order before shipping out.
Where can I find my tracking number?
When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, it's okay. Contact us and we'll fix it!
If you need more detailed information, please send us an email at info@Novexus.com and we'll help you out!
Standard & Premium Shipping Times:
- USA: 5-15 business days
- Canada: 5-15 business days
- Oceania: 5-15 business days
- Europe: 5-15 business days
- Latin America: 7-12 business days
- Other countries: 7-12 business days
Cancelling Orders:
In order to possibly qualify for an order cancellation, you must contact us via email within 5 hours of placing your order. Otherwise, your order may already have been processed, in which case we would be unable to cancel your order at that point.
Unexpected Delays:
In some cases, delivery may take longer than the standard shipping time due to international customs processing, which is beyond our control.